Messaging & Acceptable Use Policy

1. Purpose and scope

This policy applies to SMS, MMS, call forwarding, scheduling, templates, automations, and related communication features provided through TextCRM. It applies to freelancers, sole proprietors, independent contractors, organizations, and every person they authorize to use a workspace.

2. Permitted launch uses

TextCRM may be used for ordinary, consented service-business communications, including:

• Replies to customer-initiated questions
• Requested estimates and quote follow-ups
• Scheduling, arrival windows, and weather delays
• Job-status, invoice, and account updates for the customer's own service

Promotional messaging is disabled or restricted unless TextCRM expressly enables it and the sender has the separately required permission.

3. Permission and proof

• Senders must have a valid permission basis before sending each message.
• Permission must identify the sender and the subject of the expected messages.
• Users must retain reliable proof and provide specific evidence to TextCRM when reasonably requested after a complaint, carrier request, audit, or suspected violation.
• Original proof may remain in the user’s invoices, agreements, email, or other records; TextCRM does not ordinarily require an upload for every contact.
• A customer-initiated text permits a response in that conversation but does not automatically authorize unrelated or indefinitely recurring messages.
• Moving an existing, valid customer conversation into TextCRM does not change the sender, but the user must document the prior permission.

4. Opt-outs

Senders must honor all opt-outs immediately. TextCRM may automatically block messages after STOP or an equivalent request. Users may not evade, remove, or work around a suppression. A contact may be messaged again only after a valid, documented re-opt-in.

5. Contact imports

Contacts may be imported for CRM organization. Importing a number does not establish messaging permission. Purchased, rented, scraped, shared, or brokered lists are prohibited. TextCRM may limit imports, disable bulk messaging, request evidence, or suspend an account.

6. Prohibited and excluded uses

Users also may not violate applicable law, carrier requirements, Telnyx policies applicable to downstream users, another person’s rights, or any TextCRM instruction intended to protect recipients or the messaging network.

7. Account owners and staff

The account owner is responsible for invited staff, credentials, permissions, message content, and activity performed through the workspace. Each person should use an individual login. Shared credentials are not permitted.

8. Call forwarding

Call forwarding may be used only with a verified business destination. It may not be used for emergency services, premium-rate destinations, unlawful caller-ID manipulation, harassment, fraud, or evasion. TextCRM does not enable native call recording or call-audio storage by default, although telecommunications providers may process audio in transit or for security, fraud prevention, troubleshooting, or legal compliance under their terms. If recording is later offered, the account owner must provide required notices and obtain required consent.

9. Monitoring and enforcement

TextCRM may use automated and limited human review to investigate complaints, abnormal volumes, repeated content, carrier errors, opt-out rates, fraud, security events, and suspected policy violations. TextCRM may restrict features, suspend messaging, preserve necessary records, or terminate access when reasonably necessary.

10. No legal or compliance guarantee

TextCRM provides software controls and operational guidance, not legal advice. The account owner remains responsible for determining whether its messages, consent practices, industry, and use of the service comply with applicable laws and contractual requirements.

11. Contact

Ample Supply LLC d/b/a TextCRM
616 East Stadium Drive
Eden, NC 27288
support@textcrm.com