TextCRM Terms of Use

1. Agreement and operator

These Terms govern TextCRM’s websites, applications, CRM tools, messaging, call forwarding, and related services. “TextCRM,” “we,” and “our” mean Ample Supply LLC doing business as TextCRM. You agree when you create an account, click to accept, purchase a subscription, or use the Service. If you act for another organization, you represent that you can bind it.

2. Who may use TextCRM

You must be at least 18 and legally able to contract. TextCRM is for legitimate commercial, trade, freelance, professional, nonprofit, or other work-related activity. You do not need a corporation or LLC. Freelancers, sole proprietors, independent contractors, and people starting a business may use TextCRM under their own names.

The launch Service is United States only and is not for unrelated personal or household texting. You remain responsible for your own licenses, registrations, taxes, and entity status.

3. Accounts

Provide accurate information, protect credentials, and promptly report unauthorized access. Each authorized person should have an individual login. Account owners are responsible for their staff and may need to provide accurate identity, telephone-number, or carrier-registration information.

4. Customer Data

You retain ownership of contacts, messages, job information, hosted-page content, lead submissions, files, and other data you submit. You authorize TextCRM and its subprocessors to process that data only as needed to provide, secure, support, and operate the Service, follow your instructions, enforce these Terms, and comply with law.

You are responsible for having the rights and permissions needed to submit and use Customer Data. For contact data and leads processed on your behalf, you generally act as the controller or business and TextCRM acts as your processor or service provider. Hosted-page disclosure and privacy templates are software functionality, not legal advice.

5. Texting permission and proof

You may message a recipient only with the permission required for that sender, subject, and message type. Importing a number or having an established customer relationship does not by itself establish texting permission.

• Identify the customer-facing sender and stay within the permitted subject.
• Maintain reliable evidence of permission and provide specific proof when reasonably requested after a complaint, carrier request, audit, or suspected violation.
• You may keep original proof in your invoices, agreements, email, or other records; routine uploads for every contact are not required.
• Honor STOP and other reasonable revocations and obtain a valid re-opt-in before messaging again.
• Keep promotional permission separate from scheduling, estimates, and job updates.

6. Imports, opt-outs, and acceptable use

You may import contacts for CRM-only organization, but you may not use purchased, rented, scraped, brokered, shared, or unlawfully obtained lists. You may not send spam, cold bulk messages, phishing, harassment, fraud, or unwanted solicitations.

TextCRM may recognize standard opt-out keywords, cancel scheduled messages, and retain suppression records after contact deletion. You may not bypass suppression. The separate Messaging and Acceptable Use Policy is part of these Terms.

7. Restricted launch uses

Do not use TextCRM for HIPAA-regulated protected health information; emergencies or life-safety; payment credentials, Social Security numbers, or passwords; legal or financial advice; children’s services; political campaigns; third-party debt collection; adult content; gambling; controlled substances; firearms; tobacco or alcohol promotions; or any specially regulated activity TextCRM has not approved.

8. Numbers and calls

Numbers are subject to provider availability and rules and generally are not owned directly by you. TextCRM is the Telnyx account holder for numbers provisioned through the Service. Each customer receives a dedicated number that may not be shared across customer brands. You may request port-out, but release requires customer authorization, a signed Letter of Authorization where required, account standing, and provider procedures. TextCRM will reasonably cooperate but cannot guarantee acceptance or timing by the receiving carrier. Calls may be bridged to verified destinations through telecommunications providers. TextCRM is not an emergency service and does not enable native call recording or audio storage by default. If recording is later offered, you will be responsible for required notices and call-consent laws.

9. Subscription and automatic usage

The planned Solo plan is $39 per month and renews automatically until canceled. It includes one user, one supported local number, and 500 SMS segments per billing cycle. A visible text can use multiple segments based on length and encoding.

After 500 segments, supported inbound and outbound SMS continues automatically at $0.04 per additional segment. You authorize these charges when subscribing. TextCRM will provide reasonable usage notices, but valid usage charges continue if a notice is missed.

MMS, call minutes, tolls, carrier surcharges, registration or campaign fees, taxes, and other usage may have separate rates or pass-through charges disclosed before charging. Standard initial activation is included during the launch promotion. Repeat or replacement registration expenses may be charged only after notice.

10. Payment, cancellation, and refunds

You authorize TextCRM and its identified payment processor to charge disclosed subscription, usage, and tax amounts. You may cancel through simple account controls or another method we provide. Cancellation takes effect at the end of the paid period.

Payments are generally nonrefundable and not prorated for ordinary mid-cycle cancellation. TextCRM may provide refunds or credits for billing errors, legal requirements, service failures, or approved exceptions.

11. Third-party services

TextCRM expects to rely on Telnyx for communications, telephone numbers, carrier registration, messaging, and call routing; Supabase for authentication and database infrastructure; Vercel for application hosting; and a payment processor identified before paid launch. Those services have their own rules, limits, approvals, suspensions, pricing, and availability. See the Subprocessor List.

12. Privacy, confidentiality, and security

The Privacy Policy explains how TextCRM handles personal information. Each party will reasonably protect the other party’s nonpublic confidential information. TextCRM will maintain reasonable safeguards appropriate to the Service, but no system is perfectly secure. Users remain responsible for devices, permissions, passwords, and exports.

13. AI and beta features

Future AI summaries and suggested replies are assistive. Unless expressly disclosed otherwise, AI will not send a customer message without an authorized user’s affirmative action. AI output may be inaccurate and must be reviewed. New AI providers will be disclosed before receiving customer message data.

14. Intellectual property and feedback

TextCRM and its licensors own the Service, software, documentation, designs, and branding, excluding Customer Data. Your subscription provides a limited, nontransferable right to use the Service for your internal work. You may not resell, reverse engineer, interfere with, or use the Service to build a competing product except where law prohibits the restriction.

You may provide feedback, and TextCRM may use it without restriction or compensation. This does not transfer Customer Data.

15. Suspension and termination

TextCRM may restrict or suspend access for nonpayment, security threats, fraud, complaints, prohibited messaging, carrier requirements, legal obligations, or material violations. When practical, TextCRM will provide notice and a chance to cure. Immediate action may be necessary to protect recipients or networks.

16. Service changes and availability

Features may change and beta features may be discontinued. TextCRM does not guarantee uninterrupted service, universal message or call delivery, carrier acceptance, or that the Service will satisfy your legal or industry obligations. TextCRM is not an emergency service.

17. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” TextCRM disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions limit these disclaimers.

18. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, consequential, or punitive damages, or lost profits, revenue, goodwill, opportunity, or data. TextCRM’s total liability will not exceed the greater of amounts paid during the 12 months before the event or $100. Counsel must approve exceptions and enforceability before launch.

19. Indemnification

You will defend and indemnify TextCRM against third-party claims arising from your Customer Data, messages, calls, missing permission, prohibited use, legal or carrier violations, infringement, or material breach. The complete defense, notice, settlement, and reciprocal-protection language appears in the attorney-review draft.

20. Data after cancellation

TextCRM plans to provide 30 days of read-only access or a reasonable export opportunity after termination, then delete Customer Data from active systems subject to backup cycles, law, security, fraud, billing, disputes, and suppression records. You are responsible for exporting needed data.

21. North Carolina law and individual arbitration

North Carolina law governs. Before a formal claim, the parties will exchange written notice and try to resolve the dispute for 30 days. Except for eligible small claims, temporary injunctive relief, and matters that cannot legally be arbitrated, disputes will be resolved by binding individual AAA arbitration.

Claims may be brought only individually. The parties waive jury trials and class, collective, consolidated, or representative proceedings to the extent permitted. You may opt out of arbitration by emailing support@textcrm.com within 30 days after first acceptance. Non-arbitrable matters must be brought in courts serving Rockingham County, North Carolina. Counsel must approve the final clause.

22. Changes and notices

Material changes will be communicated through the Service, email, or another reasonable method before they take effect where required. TextCRM may require renewed acceptance. Notices may be sent to your account email.

23. Contact

Ample Supply LLC d/b/a TextCRM
616 East Stadium Drive
Eden, North Carolina 27288
support@textcrm.com